Customer Success

Barkyn
100% remoto desde España
Jornada completa

Descripción del puesto de trabajo


Barkyn delivers health and happiness to pet families around the world.

 

We are an ambitious, forward thinking startup on a big mission! We’re not only changing the pet market, we’re also reshaping the way the ecommerce experience should feel - human, personalized, seamless & beautiful. We are backed by international investors and considered one of Europe’s Top 100 Startups by Wired.

 

THE CUSTOMER SUCCESS ROLE

We're creating a loved brand in Europe and this is where your story starts!

 

You will contribute to the high-quality standards of our Spanish market, being a customer hero and wowing them on all support channels we own - Chat, Facebook, Instagram, Email and Phone.

Specifically, we expect you to:

 

  • Act as a Barkyn ambassador in all customer interactions, being true to our brand values and friendly tone;
  • Be accountable for a seamless and human end-to-end customer experience;
  • Interact with customers via chat/Email/phone conversations to provide information and assistance;
  • Use computer systems to track, gather information and/or troubleshoot customer issues.

Mandatory:
+1 year Experience in customer support in a digital business;

  • Spanish Native with English fluency;
  • Perfect writing skills;
  • Customer-centric attitude.

Brownie points for:

  • Degree in Communication, Marketing or related area;
  • Social media know-how;
  • Dog owner.

Our Perks

  • Full remote environment - Work from Any and Everywhere;
  • Birthday Day Off - So you can spend your Birthday as you wish;
  • Self Development Package - So you can become the Best Self you can Be;
  • Health Insurance - We genuinely care about your Health;
  • Food Discounts - Discount in Barkyn Plans;
  • Pet Parental Leave - 5 days paid leave to welcome a new dog into the family;
  • Think Week - One Week off fully paid to think

    And much more for our Barkers!


Remotive

Categoría

Puesto de trabajo: Customer Success
Conocimientos/habilidades: Comunicación, Marketing, Redes Sociales, Ventas

Tipo de empleo

Jornada completa, 100% remoto.

Ubicación

Solo para personas ubicadas en España.

Barkyn

Publicada hace 3 meses
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